Return Policy
Last updated: 18.06.2023

At LassanoAuto, we strive to ensure your satisfaction with every purchase. If you’re not completely satisfied, we’re here to help with our straightforward return process.

1. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • To qualify for a return, items must:
    • Be unused, undamaged, and in the original condition you received them.
    • Include the original packaging, tags, and any associated documentation.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Custom or special-order parts
  • Electrical items or components that have been installed or used
  • Clearance or final-sale items marked as non-returnable

3. How to Initiate a Return

  1. Contact Us:
    Email us at info@lassanoauto.com or call our support team at [Phone Number] to initiate your return. Please include your order number and a brief reason for the return.
  2. Return Authorization:
    After approval, you will receive a return authorization and instructions on how to ship your item back to us.
  3. Ship the Item:
    • You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
    • Please ensure the item is securely packaged to prevent damage during transit.

4. Refunds

  • Processing Time: Refunds will be issued to your original payment method within 7–10 business days after the return is approved and received.
  • Deductions:
    • Original shipping costs are non-refundable.
    • A 15% restocking fee may apply for non-defective items returned without the original packaging or that show signs of handling.

5. Exchanges

If you need an exchange for the same item or a different product, please specify this during the return initiation process. Exchanges are subject to availability.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us within 7 days of receiving the product at info@lassanoauto.com.
  • Include photos or a brief video to help us assess the issue.
  • We will provide a replacement or full refund, including shipping costs, as applicable.

7. Contact Us

If you have any questions or need assistance, please contact us:

LassanoAuto
LASSANO LLC
7901 4th St N #14887
St. Petersburg, FL, 33702, USA
Email: info@lassanoauto.com
Phone: [Insert Phone Number]